U
Monthly Usage Reports
Privacy Policy Terms of Service Support
Your session has ended. Start a new conversation to continue.
Enter to send · Shift+Enter for new line
Profile
Profile
U
—
—
Details
Name —
Email —
Sign-in method —
Business Account
Manage your business profile, shipping origins, and batch label creation.
AirBox ID
Your unique identifier for hub pickup and smart locker access.
—
Danger Zone
Sign out
Sign out of this device
My Messages
🔍
0 unread
Billing and invoice
Shipping Stats
Shipping History
Date & Time Description Type Credits earned Amount Tracking Number Actions
Loading…
Plans
Current Plan
Starter
Free · No credit card required
✓ Active
Unlimited shipment requests · USPS, & UPS rate comparison · AI label generation
Choose a plan
Pick the plan that fits your shipping volume — upgrade anytime as you grow.
Loading…
Usage
Address Validation Credits
— credits remaining
Spent automatically to verify sender & recipient addresses before you pay. Earned on sign-up and after each successful label purchase.
My Contacts
🔍
Loading…
User Guide
Settings
Open Settings from the profile menu (bottom-left corner). Five tabs let you manage your account and preferences.
ProfileProfile info, AirBox ID, and sign-in method
Billing and invoicePayment history
PlansCompare and choose a subscription plan
UsageCredit balance, consumption breakdown, and earning rates
My ContactsSaved contacts for faster address lookup during shipping
Features
Single-Label Creation — New Shipment
Chat with the AI to create one shipping label at a time. Just describe your shipment in plain language.
1
Click New Shipment in the left sidebar to start.
2
Type your shipment details — from/to addresses, package weight, and dimensions.
3
The AI fetches rates from USPS and UPS — click a rate card to select a service.
4
Confirm the payment and download your label as a PDF.
Quick-Fill Form
Prefer entering details in a structured form? Use the quick-fill form instead of typing a message.
1
Click the form icon in the input bar — a structured card appears in the chat.
2
Fill in sender address, recipient address, and package weight (required). Dimensions are optional.
3
Click Get Rates → — the form is sent to the AI automatically.
4
Cancel anytime by clicking Cancel or clicking the form icon again.
Batch Labels
Purchase labels for multiple shipments in a single session — ideal for fulfilling multiple orders at once.
1
Click Batch Labels in the left sidebar.
2
Add shipment rows manually or upload a CSV with your order data.
3
Review each row, edit inline if needed, and select a carrier service per order.
4
Confirm payment — labels are generated for all orders at once and ready to download.
Monthly Usage Reports
View your shipping activity at a glance — total labels, total spend, top carrier, and a monthly spend chart broken down by carrier.
1
Click Monthly Usage Reports in the left sidebar.
2
The stat cards at the top show totals for the last 12 months.
3
The chart shows monthly spend stacked by carrier — hover a bar for the exact amount.
4
The breakdown table lists each month and carrier with label count and total spent.
AirBox ID
Your AirBox ID is a unique identifier tied to your account, used to verify pickup at hubs and unlock Smart Lockers.
1
Find your AirBox ID and QR code in the Profile tab of Settings.
2
Show the QR code or give the ID at a hub counter or Smart Locker kiosk to verify pickup.
Learn more →
Refunds
Eligible labels can be refunded to your original payment method.
1
Refunds are available within 30 days of purchasing a label.
2
The label must not yet be scanned by the carrier — once it's in transit, out for delivery, delivered, returned, or marked as a carrier failure, it no longer qualifies.
3
Each label can only be refunded once.
4
In Billing and invoice, click the ⋯ menu next to a label, choose View Details, and use the Request Refund button.
5
Refunds cover the base shipping rate only — the payment processing fee and service fee are non-refundable.
FAQ
Can I ship a hazardous item via Airboxship.ai?
No.
How much will I get back if I request a refund?
Only the base carrier shipping rate is refunded. The payment processing fee and BoxNearby's service fee charged at checkout are non-refundable.
Business Account
Shipping origin
Loading…
Batch label creation
Create and print shipping labels in bulk from a spreadsheet.
Open batch label creation →
?
—
✎
New Contact
Select address
Choose a pickup location
Radius (miles)
Search an address to see nearby pickup points.
Shipment