Basic Plan members are required to keep a valid credit card on file.
✓ Payment method on file
Choose a plan
Pick the plan that fits your shipping volume — upgrade anytime as you grow.
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Usage
Credits Usage
—/ — credits
—
—
Prompt credits
—
Completion credits
How credits are earned
Sign-up grant—
Per successful purchase—
Address Validation Credits
—credits remaining
Spent automatically to verify sender & recipient addresses before you pay. Earned on sign-up and after each successful label purchase.
My Contacts
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User Guide
Settings
Open Settings from the profile menu (bottom-left corner). Five tabs let you manage your account and preferences.
Profile
Profile info, AirBox ID, and sign-in method
Business Account
For small business to setup business account info
Shipping origin/warehouses
If configure business account, user can set up shipping origins for default address in batch label creation
My Messages
Notification for verification shipment and purchases updates
Billing and invoice
Payment history
Plans
Compare and choose a subscription plan
Usage
Credit balance, consumption breakdown, and earning rates
My Contacts
Saved contacts for faster address lookup during shipping
Features
Single-Label Creation — New Shipment
Chat with the AI to create one shipping label at a time. Just describe your shipment in plain language.
1
Click New Shipment in the left sidebar to start.
2
Type your shipment details — from/to addresses, package weight, and dimensions.
3
The AI fetches rates from USPS and UPS — click a rate card to select a service.
4
Confirm the payment and download your label as a PDF.
Quick-Fill Form
Prefer entering details in a structured form? Use the quick-fill form instead of typing a message.
1
Click the form icon in the input bar or press the I don't know what to do. Use a form button on the agent page — a structured card appears in the chat.
2
Fill in sender address, recipient address, and package weight (required). Dimensions are optional.
3
Click Get Rates → — the form is sent to the AI automatically.
4
Cancel anytime by clicking Cancel or clicking the form icon again.
Batch Labels
STANDARD USER ONLYPurchase labels for multiple shipments in a single session — ideal for fulfilling multiple orders at once. Set up a business account and shipping origins/warehouse before using the Batch Label feature.
1
Click Batch Labels in the left sidebar.
2
Add shipment rows manually or upload a CSV with your order data.
3
Review each row, edit inline if needed, and select a carrier service per order.
4
Confirm payment — labels are generated for all orders at once and ready to download.
Shipping Stats & Reports
View your shipping activity at a glance — total labels, total spend, top carrier, a monthly spend chart broken down by carrier, and an exportable monthly usage report.
1
Open Billing and invoice in Settings.
2
The stat cards at the top show totals for the last 12 months.
3
The chart shows monthly spend stacked by carrier — hover a bar for the exact amount.
4
Under Monthly Usage Report, optionally set a From/To range, then export a CSV or print/save it as a PDF.
AirBox ID
Your AirBox ID is a unique identifier tied to your account, used to verify pickup at Pickup Points and unlock Smart Lockers.
1
Find your AirBox ID and QR code in the Profile tab of Settings.
2
Show the QR code or give the ID at a hub counter or Smart Locker kiosk to verify pickup.
Eligible labels can be refunded to your original payment method.
1
Refunds are available within 30 days of purchasing a label.
2
The label must not yet be scanned by the carrier — once it's in transit, out for delivery, delivered, returned, or marked as a carrier failure, it no longer qualifies.
3
Each label can only be refunded once.
4
In Billing and invoice, click the ⋯ menu next to a label, choose View Details, and use the Request Refund button.
5
Refunds cover the base shipping rate only — the payment processing fee and service fee are non-refundable.
FAQ
Can I ship a hazardous item via Airboxship.ai?
No.
How much will I get back if I request a refund?
Only the base carrier shipping rate is refunded. The payment processing fee and BoxNearby's service fee charged at checkout are non-refundable.
Business Account
Shipping origin/warehouse
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New warehouse
Batch label creation
Create and print shipping labels in bulk from a spreadsheet.
